In today’s global, fast paced economy the winners are those that pay attention not only to financial performance, but to their employees and especially their customers.  Leading companies realize that their internal help desks are the “life blood” of their organizations and the “face” or IT to customers. They also realize that quality services delivered by their externally facing support center are vital to maintaining high customer satisfaction, loyalty, and continuing sales.

As a Certified Instructor and Consultant, I specialize in providing quality skills and ITIL certification training, consulting, and assessment services that will help you boost the performance of your service and support organization!

Choose from onsite, live training sessions, or remote distanced learning delivery.  Whatever  method you choose, I am committed to delivering the best learning experience to you and your team members.

ITIL 4 Certification Training Courses

Heard about ITIL 4 but not sure what value it can bring to your organization?  Need to build ITIL awareness within your management team, or with your executives? Or perhaps you have started implementing some ITIL best-practice processes, and need ITIL Foundations training for your core set of practitioners.  Or, perhaps your organization is ready to move ahead with ITIL Intermediate level training, to gain in-depth knowledge and expertise in how to implement the ITIL Best-practice framework!

Whatever your needs, I can deliver the quality training you need, the way you need it… 

• Onsite training at your office or training center
• Live, online Instructor led training over the internet

For more on our onsite training, or live instructor led training delivered over the internet, checkout the course descriptions on this page and subsidiary pages.

I am a certified ITSM Service Manager and ITIL Expert, with years of hands-on service and support experience.  I have taught numerous ITIL 4 classes, and am now delivering ITIL 4 Foundation as well as Intermediate ITIL 4 training.  You chose the delivery method – onsite, or remote via live instruction.

DevOps Training and Certification

DevOps is the future of IT today! We offer two courses – an “Adopting DevOps” course, and a “DevOps Fundamentals” course.  DevOps is an emerging best-practice in IT– it is the cultural and professional movement that stresses communication, collaboration, integration and, of course, automation in order to improve the flow of work between software developers and IT operations professionals. The Adopting DevOps in an ITIL Environment gets you equipped to integrate DevOps with your existing ITIL environment, while the DevOps Fundamentals is designed to provide you with the background knowledge you need to equip your team with the DevOps vocabulary and to understand the principles and practices of DevOps so they can put it into practice.  >> Learn more about DevOps Training.

Why Choose Us For Your IT Training and Certification?

Experience – I have years of hand-on IT practitioner experience, in both consulting and practitioner roles.  My wide range and in-depth experience enables me to deliver a rich and rewarding learning experience that includes many real-world examples, allowing my students to take away practical knowledge and skills they can put right to work.

Qualifications – I hold numerous IT certifications and graduate and post graduate degrees, and am active in industry associations – AXELOS, ITSMF, PeopleCERT, DASA and more.

Quality Results –  I am committed to delivering quality results, which is why I don’t offer a high volume of ITIL, DevOps or skill-based training courses. When you attend one of my IT training courses, you can be assured of getting the best in real-world service knowledge and skills.  And you’ll be prepared to pass the certification you’re aiming for!

Best-practice IT Training and Certification
… from Paul M Dooley & Associates

Want to learn more about our services, or looking to get a special quote to best meet your unique needs?  Just email us at pmdooley1@gmail.com.