ITIL 4 Training and Certification

In this fast paced global economy it’s no wonder that more and more IT organizations are implementing ITIL best-practices to lower costs, drive quality, and ensure high customer satisfaction.   The trend today is for IT organizations to “think and act like a business within a business”, and ITIL provides the structure and discipline needed to take an IT organization to the next level level of maturity and performance.

PM Dooley employs only ITIL Expert Certified and experienced instructors, and is proud to offer the following ITIL certification and training courses.

The ITIL 4 Certification and Training Scheme

• ITIL 4 Awareness, for a 1 day hi-level overview of ITIL 4
• ITIL 4 Foundation, to gain a foundational level of knowledge  in ITIL
• The ITIL Managing Professional Transition Module, to transition from ITIL V3 to ITIL 4 (for ITIL V3 Experts, or those who have at least 17 credit units in ITIL V3)
• The ITIL 4 Managing Professional stream of courses:
  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: Hi-Velocity IT
  • ITIL 4 Strategist: Direct, Plan and Improve
• The ITIL 4 Strategic Leader stream of courses:
  • ITIL 4 Strategist: Direct, Plan and Improve
  • ITIL 4 Leader: Digital and IT Strategy
• The ITIL 4 Master

The highest level of achievement in ITIL 4 will be the ITIL 4 Master (not available currently). To achieve the ITIL 4 Master certification, professionals must be able to explain and justify their ability to apply the principles, methods and techniques from ITIL in the workplace. In addition, candidates must have both the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) designations.

PM Dooley still offers ITIL V3 Foundation, as well as ITIL V3 Intermediate levels, should the client desire ITIL V3 training. Please note, however, that ITIL V3 is being replaced with ITIL 4, an evolved form of the ITIL framework, best fitted for the new digital marketplace we find ourselves in. Certification in ITIL Foundation, Intermediate or Advanced levels is well recognized by organizations and service providers around the world.  Consequently, Optimal Connections includes the certification exam with every course delivered.

ITIL 4 Awareness Training

In this one day ITIL 4 Awareness course you will receive a hi-level introduction to ITIL 4 and its key components: the Service Value System (SVS), and the Four Dimensions Model. You will gain an understanding of how the SVS describes all the components and activities of an organization, and how they work together as a system to facilitate value creation for stakeholders. You will also understand the key activities of the Service Value Chain (SVC), the heart of the Service Value System; and how these activities can be combined in various ways to form value streams for creating products and services that enable value realization.

You will also gain an understanding of the ITIL practices – the tools of IT service management that enable an organization to carry out its unique value streams. Practices like incident management, change enablement, and others. We will also cover the ITIL guiding principles, the continual improvement model, and how ITIL integrates well with other complementary practices such as Lean, Agile and DevOps.  >> For more information view the page on ITIL 4 Awareness Training.

ITIL 4 Foundation Certification Training

This 3 day ITIL 4 foundation course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with a practical understanding of ITIL 4 key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

The ITIL Foundation Certification exam is well recognized in the industry, and is included with every class delivered. Classroom students will take the ITIL 4 Foundation certification exam in class on the last day. Students in live, instructor-led virtual sessions will receive a voucher to schedule their exam via webcam proctor at their convenience. >> For more information visit our page on ITIL 4 Foundation Certification training. 

ITIL 4 Managing Professional Transition Training

This 5 day comprehensive course provides a bridge for IT leaders, practitioners and support staff who already hold the ITIL v3 expert (or have 17 points under the ITIL v3 scheme) with an effective  transition to the ITIL 4 Managing Professional designation.  Students who attend and complete this course will receive a comprehensive understanding of the new ITIL 4 framework, taking into account their existing knowledge of ITIL V3, but augmenting that with valuable knowledge about ITIL 4’s Service Value System (SVS), its Four Dimensions model, and its various components. The will also be prepared to sit for and take the ITIL 4 Managing Professional Transition certification exam.  For more information see ITIL 4 Managing Professional Transition training.

ITIL 4 Specialist: Create, Deliver and Support Training

The ITIL ® 4 Specialist: Create, Deliver and Support Training module is part of the Managing Professional stream for ITIL 4.  Participants need to pass the related certification exam to progress toward the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-day course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.  For more information see ITIL 4 Specialist: Create, Deliver and Support training.

ITIL 4 Specialist: Drive Stakeholder Value

The Drive Stakeholder Value course is a 3-day course based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and

examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Drive Stakeholder Value certification exam.

The ITIL^® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication. The ITIL ® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Participants must pass the related certification exam in order to work toward the Managing Professional (MP) designation. For more information on this course, see ITIL 4 Specialist: Drive Stakeholder Value training.

ITIL 4 Specialist: Hi Velocity IT

The ITIL^® 4 Specialist: High-Velocity IT course is based on the ITIL^® 4 Specialist: High-Velocity IT candidate syllabus from AXELOS. The course addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. With the help of ITIL^® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL^® 4 Specialist: High-Velocity IT certification exam.

This 3-day course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value. For more information on this course, please see the page on ITIL^® 4 Specialist: Hi Velocity IT.

ITIL 4 Strategist: Direct, Plan and Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to not only transform your organization into a proactive “learning” organization, but also pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

Designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility, this course is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. It is a universal module that is a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. For more information please see the detailed course description at ITIL 4 Specialist: Direct, Plan and Improve.

ITIL 4 Leader: Digital and IT Strategy

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace. This module will focus on the alignment of IT strategy with business strategy. The course will also cover how disruption from new technologies are impacting organizations in every industry, and how business leaders are responding.

The Digital and IT Strategy course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. It is intended to help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success. Accredited training for the ITIL 4 Strategic Leader modules is mandatory to enable full understanding of the core material. For more information, please see our page on ITIL 4 Leader: Digital and IT Strategy.

ITIL 4 Master Certification

The ITIL^® Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.

To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from the ITIL Framework and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Every ITIL Master candidate will select a different range of experiences that are personal to them, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose. 

Why Choose Us For ITIL Training and Certification?

Experience – Our instructors have years of hand-on IT practitioner experience, in both consulting and practitioner roles.  Our wide range and in-depth experience enables us to deliver a rich and rewarding learning experience that includes many real-world examples, allowing our students to take away practical knowledge and skills they can put right to work.

Qualifications – Our instructors hold graduate and post graduate degrees, and are all active in ITSMF.  In addition, they are certified in DevOps, ITIL V3 as Experts, and ITIL 4 certified. 

Quality Results –  We are committed to delivering quality results, which is why we don’t offer a high volume of ITIL training courses. When you attend one of our ITIL training courses, you can be assured of getting the best in real-world service knowledge and skills.  And you’ll be prepared to pass the ITIL certification you’re aiming for!

ITIL Training and Certification
… from Paul M. Dooley & Associates

For more information on ITIL Certification Training please email us at pmdooley1@gmail.com