ITIL 4 Specialist: Create Deliver and Support

ITIL 4 Specialist: Create, Deliver and Support

Certificate:  ITIL 4 Specialist: Create, Deliver and Support
Duration:  3 days
Language:  English
Delivery:  Onsite or virtual – live, instructor led

Description

The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.

Audience

The ITIL ® 4 Specialist: Create, Deliver and Support course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Professionals with the following job titles are expected to benefit from this module:

  • IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer
  • Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager

Learning Objectives

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the Service Value System (SVS) and value streams
  • Know how to create, deliver and support services

Prerequisites:

In order to take the ITIL® 4 Specialist: Create, Deliver and Support course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

Course Materials:

The ITIL® 4 Specialist: Create, Deliver and Support “Pro” course includes the following course components for Participants

  • Course Book (eBook, can be printed)
  • Pre-course Reading
  • Post-course Reading
  • Practice Questions
  • Quick Reference Sheets
  • Helpful handouts

High Level Course Agenda:

Day 1 Day 2 Day 3
Course Introduction Module 3: Information Technology to Create, Deliver and Support Services (Contd.) Module 6: Value Stream forUser Support (Contd.)
Module 1: Organization and Culture Module 4: Value Streams Module 7: Prioritize and Manage Work
Module 2: Effective Teams Module 5: Value Stream to Create, Deliver and Support Services Module 8: Commercial and Sourcing Considerations
Module 3: Information Technology to Create, Deliver and Support Services Module 6: Value Stream for User Support Exam Preparation
    Exam

Exam Information:

For live onsite courses, the exam is given at the end of the class (either paper or computer based, as arranged).  For live online virtual classes, students will purchase a voucher for the exam, and arrange a mutually agreeable time after the class to have the exam taken online with a web proctor assigned by PeopleCert.

  • Closed book, multiple choice examination
  • 40 questions – Bloom
  • Bloom’s levels 2 and 3
  • 90 minutes to complete
  • 70% required to pass (28 correct out of 40)

For taking the ITIL® 4 Specialist: Create, Deliver and Support exam, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

Course Delivery Requirements

  • For online virtual delivery, the student must have a suitably equipped laptop, or pc, with a web cam, audio support, and a high-speed internet connection
  • For onsite courses, acceptable facilities must be made available

Pricing and Ordering Information:

  • Pricing is on a quote basis, based per number of students, with a preferred class size of 10 – 15 (larger classes require a special quote)
  • To request more information on pricing or to order, contact us by calling 1-949-305-3544. Or, you mail email us to request a quote at pmdooley1@gmail.com

Relevant trademarks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.