ITIL 4 Managing Professional Training

ITIL 4 Managing Professional Transition Training

Certificate:  ITIL 4 Managing Professional Transition
Duration:  5 day
Language:  English
Delivery:  Onsite or virtual – live, instructor led

Description

This 5 day comprehensive Managing Professional Transition course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 expert (or have 17 points under the ITIL v3 scheme) with a smooth and effective transition to the ITIL 4 Managing Professional designation.  Attendees will get a deep understanding of the key concepts of the service value system (SVS) that enables successful management of modern IT-enabled services.  The course also prepares attendees for the ITIL 4 Managing Professional Transition examination which leads to the award of ITIL 4 Managing Professional status.

Audience

IT leaders, practitioners and support staff who already hold the ITIL v3 expert (or have 17 points under the ITIL v3 scheme).

Learning Objectives

At the end of this course, participants will be able to:

  • Know and understand key IT service management concepts
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Understand the purpose and components of the ITIL service value system
  • Understand the activities of the service value chain, and how they interconnect
  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and Value streams
  • Know how to create, deliver and support services
  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
  • Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
  • Understand the digital product lifecycle in terms of value streams, goals and practices
  • Know how to drive customer value (the customer journey)
  • Know how to drive user value (the service user journey)
  • Understand the scope and activities relevant to Direct and plan
  • Understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
  • Preparation to sit the ITIL 4 Managing Professional Transition examination

Prerequisites:

Candidates must be either hold the ITIL V3 Expert designation or have a minimum of 17 credits under the ITIL v3 scheme.

Course Materials:

The ITIL ® 4 Managing Professional Transition course includes the following course components for participants:

  • Student Guide book
  • Exercises to reinforce learning
  • Sample Questions
  • Useful handouts
  • Quick Reference Sheets

High Level Course Outline:

  • Introduction
  • Course outline and content
  • Key components of ITIL 4
  • Key concepts of service management
  • For dimensions of service management
  • The seven guiding principles
  • Continual improvement model
  • The Service Value Chain
  • Create, Deliver and Support
  • Drive Stakeholder Value
  • Hi-Velocity IT
  • Direct, Plan and Improve
  • Wrap up, exam prep
  • Exam

Exam Information:

For live onsite courses, the exam is given at the end of the class (either paper or computer based, as arranged).  For live online virtual classes, students will purchase a voucher for the exam, and arrange a mutually agreeable time after the class to have the exam taken online with a web proctor assigned by PeopleCert.

  • Closed book, multiple choice examination
  • 40 questions
    • 25 questions at Bloom’s level 2
    • 15 questions at Bloom’s level 1
  • 90 minutes to complete
  • 70% required to pass (28 correct out of 40)

Course Delivery Requirements

  • For online virtual delivery, the student must have a suitably equipped laptop, or pc, with a web cam, audio support, and a high-speed internet connection
  • For onsite courses, acceptable facilities must be made available

Pricing and Ordering Information:

  • Product Code: ITIL 8080
  • Pricing is based on a per quote basis, factoring in the number of students, with a preferred class size of 10 – 15 (larger classes require a special quote)
  • To request more information on pricing or to order, contact us by calling 1-949-305-3544. Or, you mail email us to request a quote at pmdooley1@gmail.com

Relevant trademarks

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.