ITIL® Consulting and Service Management Solutions – Delivered Onsite or Remotely!


 Expert ITSM/ITIL Cons – Delivered Remotely or Onsite!

Onsite ITIL training

ITSM and ITIL have become the de-facto global standard in terms of best-practices for organizations transitioning to the current “digital age”.  For a high level briefing, choose ITIL Awareness training; or perhaps the more in-depth ITIL Foundation. Then move on to intermediate level training, and choose the path that suits you best: either the ITIL Managing Professional, or the ITIL Strategic Leader learning path.  

The ITIL Master is the capstone of learning achievement, and demonstrates to businesses and organizations that you have truly mastered the global best-practice framework known as ITIL.

Our instructors are ITIL Expert certified, with years of hands-on experience in IT service and support. Training can be delivered live onsite, live instructor led via remote connection, or in a self-paced format.  >> To learn more, visit ITIL 4 Training and Certification.

DevOps Training and Certification

DevOps is the future of IT today! Based on the DevOps Agile Skills Association (DASA) Competency Framework, we offer a DevOps Awareness course , as well as an in-depth DevOps Fundamentals course.

DevOps, very simply, is the cultural and professional movement that stresses communication, collaboration, and automation to improve the flow of work between software developers and IT operations professionals. With ITIL as you overall business best-practice framework, and DevOps to energize communication and collaboration across your development and operations teams, you have a winning formula for the digital age! >> To learn more, visit DevOps Training and Certification.

ITSM and Support Center Consulting and Best Practice Assessments

IT assessments and audits

Wondering where the opportunities are for improvement? Not sure where you should start? Our ITSM Best-practices and Support Center Assessment services is a cost-effective way to identify opportunities for improvement, pinpoint areas of strength, and get a road map for the future. 

Are there opportunities to increase the efficiency, effectiveness, and service quality in your service desk or  support center, while reducing costs and increasing revenue? Whether it’s a specific functional area you’d like us to examine, or a process area that you feel is under-performing, we have the proven expertise and experience you need. Engage us and watch us exceed your expectations! >> Learn about ITSM and Support Center Consulting Services.

Why Choose Paul M. Dooley & Associates?

We are a small but very formidable team of IT industry experts, with considerable experience in consulting and implementation concerning IT Service Management (service strategy, service design, transition, and operations);  IT support center analyst and management skills development; and IT service management best practices.   Not only do we  have the credentials and experience you can count on – we are committed to excellence and to your complete satisfaction!


ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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We are an an innovative, quality provider of IT and service management center training and consulting services. We deliver quality, cost-effective IT service management training and consulting services that boost your organization’s performance, enable optimized connections with employees, customers and users, resulting in a high return on your learning/consulting investment.Edit